ANTLER
About Antler Products
Antler products have to pass an intensive 12-point quality testing program to ensure they meet the required standards we set out. If your product has developed a defect, please use the following guidelines to ascertain if this would be covered by the warranty, and guidance on what to do next.
How Long is the Antler Warranty valid for?
The warranty comes in 10, 5 and 1 Year depending on the model purchase.
Non Warranty: Accessories
The length of warranty is clearly indicated by each product on the website.
BARRY SMITH
About Barry Smith Products
If your product has developed a defect, please use the following guidelines to ascertain if this would be covered by the warranty, and guidance on what to do next.
How Long is the Barry Smith Warranty valid for?
The warranty comes in 3 and 1 Year depending on the model purchase.
Non Warranty: Accessories
The length of warranty is clearly indicated by each product on the website.
CORROCO
About Corroco Products
If your product has developed a defect, please use the following guidelines to ascertain if this would be covered by the warranty, and guidance on what to do next.
How Long is the Corroco Warranty valid for?
The warranty comes in 3 and 1 Year depending on the model purchase.
Non Warranty: Accessories
The length of warranty is clearly indicated by each product on the website.
PONEY
About Poney Products
If your product has developed a defect, please use the following guidelines to ascertain if this would be covered by the warranty, and guidance on what to do next.
How Long is the Poney Warranty valid for?
3 Year Warranty: All Hard luggage ranges in Large, Medium and Cabin sizes
Non Warranty: Bags such as School bags, Hand bag and Accessories.
The length of warranty is clearly indicated by each product on the website.
VICTORINOX
About Victorinox Products
If your product has developed a defect, please use the following guidelines to ascertain if this would be covered by the warranty, and guidance on what to do next.
How Long is the Victorinox Travel Gear Warranty valid for?
- Global Lifetime Plus Limited Warranty
- Global 10-year Limited Warranty
- Lifetime Warranty
- Travel Selected Limited Warranty
- 1+10 Years Warranty
The type of warranty is depending on the model purchase.
ALL BRANDS
What is not covered under the Warranty?
- Mishandling damaged caused by Airline luggage handlers or other travel operators (Such as rips, scratching, denting, cracking, sheared off wheels or components, bent trolley handles and similar)
- General use or wear and tear
- Neglect
- Accidents
- Abrasions
- Exposure to extreme temperatures
- Damaged caused by exposure to water, beauty products, chemicals, solvents or acids
- Damage to any contents in transit such as Camera’s, Media Equipment, bottles etc.
- Deliberate damage
- Matching products, or items purchased as a set
- Combination lock issues caused by incorrect setting of the lock, if you use the lock incorrectly, or if it has been forced open. Please click the following link to view a variety of instructions you can use to re set the password.
How do I make a warranty claim?
Please keep a copy of your purchase receipt as you will need this for any future claim.
Please contact our repair service on the following:
Wisma CUIR
No 39, Jalan Maarof Bangsar, 59100 Kuala Lumpur
Tel: +603-2288 8899
Fax: +603-2288 8811
Whatsapp: +6018-2222299
Email: sales@cuirgroup.com
Operating Hours
Monday to Sunday 09:00 – 18:00
Please note all repair requests or collections need to be made electronically.
What will I need to provide when I make a claim?
At the time of making a claim you will be asked to provide either a copy of your purchase receipt or a copy of your order confirmation email. This will allow us to verify that your warranty period is still valid. We are unable to consider warranty claims without one of the above.
What is my warranty effected if I make a claim?
When a product is repaired under the warranty, the remaining time left on the existing warranty will still be valid, but not extended.
Shipping and Repair Costs
If you make a claim under the warranty, you are responsible for all costs of getting the product to an approved repair center, including but not limited to, the cost of packaging and shipping. If your claim is approved, we will pay for the repair and return of your product, or for a replacement to be shipped out to you.
If your claim is not approved under our warranty, our repair agent will let you know if the damage can be repaired, and what the cost of that would be. You would be responsible for all costs of repair outside of the warranty, and for it to be shipped back to you.